Return & Refund Policy

Jushengding is committed to providing global customers with high-quality machinery and one-stop industry solutions. For returns, exchanges or refunds, please follow the policy below, which fully complies with international trade standards and cross-border e-commerce practice.

1. Eligibility for Returns, Exchanges and Refunds

(1) Standard equipment

Returns and exchanges are accepted for standard complete machines when all of the following conditions are met:

• Return window: within 14 calendar days of the goods leaving our warehouse
• Condition requirements: the equipment has not been put into use, shows no external damage, functions properly, and retains the complete original packaging, accessories and factory documentation
• Return costs: all return freight, import and export duties in both countries, taxes and cargo insurance are borne by the buyer
• Restocking fee: all compliant returns of standard equipment are subject to a restocking and inspection fee of 15% of the equipment price
• Refund timing: refunds are completed within 10 working days after our warehouse receives and verifies the returned equipment

(2) Customized equipment

Because customized equipment is built specifically to the customer's site, process and capacity — with materials and workmanship that cannot be reused — no-reason returns and refunds are not accepted once production has begun.

If a factory manufacturing defect exists, we provide a compliant after-sales resolution:

• Joint third-party verification: both parties may commission an authoritative international body such as SGS or BV to inspect and verify the defect on site
• Remediation options: based on the inspection report, we offer the most suitable of three remedies — free repair, component replacement, or a credit voucher against the order balance

2. Return and Exchange Process

• Submit an application: email your dedicated contact address with the order number, product details and the specific reason for return or exchange
• Review and authorization: once eligibility is confirmed, we issue an official Return Authorization (RA) number together with packing specifications and shipping requirements for the return journey
• Ship the goods back: pack and reinforce the equipment as required, attach the official return label, and use traceable cross-border logistics
• Verification and settlement: after the warehouse signs for and verifies the returned goods, the refund or exchange is processed

3. Equipment Warranty and Fault Service

• Standard warranty period: all machinery carries a 12-month international warranty from the date of dispatch
• Warranty scope: the warranty covers original non-consumable core components only
• Warranty exclusions: faults caused by improper installation, unauthorized modification or disassembly, human damage, natural disaster or force majeure terminate warranty rights immediately
• Warranty claims: to make a claim, email your contact address with photos or video of the fault and proof of order

4. Trade Dispute Resolution

• Negotiation period: in the event of a trade dispute, we prioritize friendly negotiation, for a period of up to 30 days
• Arbitration body: if negotiation fails, all trade disputes are submitted to the China International Economic and Trade Arbitration Commission (CIETAC), Beijing for arbitration
• Governing rules: the entire cross-border transaction is governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG)

5. After-Sales Contact

For questions about returns, warranty or trade disputes, contact our dedicated after-sales email on working days: support@jushengding.com

Office hours: Monday–Friday, 09:00–18:00 (GMT+8, Beijing time)